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148

The Virtual Agency Paradigm Model

A paradigm is a pattern that offers a foundation for a model or a standard for a process or practice, including the operations of an…

Chat Support: What Do Insurance Customers Want?

Insurance customers come to the online insurance shopping process with a certain set of expectations, not only for insurance but also for…

Pandemic-Driven Tech That Will Become the New Normal In Insurance

In the early days of the pandemic, entire industries scrambled to find ways to conduct business while also adhering to social distancing and…

Two Years of Transformation: How Has the Insurance Industry Adapted?

The COVID-19 pandemic felt as if it upended the world. In fact, many of the changes made in daily life and in the insurance industry…

What Do Customers Expect From Online Insurance Quotes?

In the past, insurance customers seeking a quote had one option: Talk to an insurance agent or broker in person. The last few decades have…

Digital Destinations and Apps: The Next Frontier in Embedded Insurance

Embedded insurance creates the opportunity to grab a customer’s attention at a crucial moment: The moment the customer needs coverage for a…

How the Right Technology Implementation Helps Agents Build Relationships

Digital disruption has upended the insurance industry, and agents are not exempt. Yet many agencies lag behind when it comes to digital…

Why Quality of Life Is a Must for Any Insurance Platform

The digital revolution gave companies the ability to collect and analyze more data than ever, allowing for better decision making. This…

How Independent Agents Can Improve Customer Communication Channels Post-Pandemic

The COVID-19 pandemic changed the way millions of people communicate, shop and do business. In some ways, it intensified changes that were…

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