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155

Understanding Digital Customer Expectations: Security and Privacy

Insurance customers conduct an ever-increasing amount of their business online. As data breaches and other cybersecurity threats continue to…

Can Your Customers Reach You In a Crisis?

A global pandemic. Business liability. Worker shortages. Wildfires. Hurricanes. Insurance customers today face a number of difficult…

Into the Future: Alternative Insurance Distribution for Mobile

The first two decades of the 21st century saw an explosion in the adoption of, and dependence upon, the smartphone. As users increasingly…

Understanding Digital Customer Expectations: Walking the Line Between Innovation and Customer Experience

The previous decade has seen tremendous growth in online shopping. Ecommerce sales totaled 19.6 percent of all sales in 2020, compared to…

What Role Does the Virtual Agency Play in Insurance?

The pandemic sent insurers and agents scrambling to maintain a high level of service to customers while transitioning to remote work models…

What Do Customers Want From Embedded In-App Insurance?

App-based insurance and embedded insurance coverage have been part of the insurance digital disruption conversation for years now. Many…

How User-Driven Technology Is Being Used in Insurtech

Customers, agents and insurance carrier staff members have always had key roles to play in the insurance world. While technology has not…

The Virtual Agency Paradigm Model

A paradigm is a pattern that offers a foundation for a model or a standard for a process or practice, including the operations of an…

Chat Support: What Do Insurance Customers Want?

Insurance customers come to the online insurance shopping process with a certain set of expectations, not only for insurance but also for…

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